Question 1

How do I know if I have bed bugs?

Accepted Answer

Common signs include small reddish-brown stains on sheets (from crushed bugs), tiny dark spots (fecal matter) on mattress seams and furniture, shed skins, a musty sweet odor in heavily infested rooms, and of course — bites. Bites alone are not a reliable indicator since they look similar to other insect bites. If you suspect bed bugs, schedule an inspection before spending money on treatment.

Question 2

Where do bed bugs hide?

Accepted Answer

Bed bugs are expert hiders. Primary hiding spots include mattress seams and box springs, bed frames and headboards, furniture joints and crevices, behind baseboards and electrical outlets, inside wall voids, and in the folds of curtains and upholstered furniture. A specialist knows exactly where to look — a generalist often misses the less obvious spots.

Question 3

How did I get bed bugs?

Accepted Answer

Bed bugs are hitchhikers. The most common sources are travel (hotels, vacation rentals, Airbnbs), used furniture or clothing, visiting an infested location, or having a guest who unknowingly brought them. They do not fly or jump — they crawl and hitch rides on luggage, clothing, and belongings. Getting bed bugs has nothing to do with cleanliness.

Question 4

Can bed bugs make me sick?

Accepted Answer

Bed bugs are not known to transmit diseases. However, their bites can cause allergic reactions ranging from mild irritation to severe rashes in some people. The psychological impact — sleep disruption, anxiety, stress — is often the most significant health effect of an infestation.

Question 5

What is the most effective bed bug treatment?

Accepted Answer

Heat treatment is the gold standard for complete elimination in a single visit. It kills bed bugs at all life stages, including eggs, without chemicals. Aprehend (biological fungal spray) is highly effective for moderate infestations and provides up to 3 months of residual protection. Our Hybrid Treatment combines both for the best of both worlds. The right choice depends on your specific situation — we'll recommend the best option after inspection.

Question 6

How long does treatment take?

Accepted Answer

Heat treatment typically takes 6–8 hours for a full home. Aprehend treatment takes 2–4 hours. Hybrid treatment varies depending on the size of the home and the areas being heat-treated. You can typically return to your home the same day after heat treatment.

Question 7

Do I need to prepare my home before treatment?

Accepted Answer

Yes — preparation is important for effective treatment. We provide a detailed prep checklist to every client before their appointment. Key steps include washing and bagging clothing and bedding, clearing clutter from floors and furniture, and removing items from closets and drawers in affected rooms. Our team will walk you through everything.

Question 8

Will one treatment be enough?

Accepted Answer

In most cases, yes — especially with heat treatment, which eliminates bed bugs at all life stages in a single visit. Aprehend and Hybrid treatments also achieve high success rates in one application.

Question 9

Are your treatments safe for children and pets?

Accepted Answer

Heat treatment uses no chemicals and is completely safe — you simply need to remove pets and heat-sensitive items before treatment. Aprehend is a biological fungal spray that targets insects specifically and has a very low toxicity profile for mammals. We'll discuss all safety considerations with you before treatment.

Question 10

What is your warranty?

Accepted Answer

Our 6-month warranty covers live bed bug activity in treated areas. If live bugs are confirmed, follow-up treatment is provided at no extra charge when prep and aftercare requirements are met.

Question 11

Do you use unmarked vehicles?

Accepted Answer

Yes. All of our vehicles are unmarked — no logos, no company names, no indication of what we're doing. Your neighbors won't know, and that's exactly how it should be. We also don't wear branded uniforms or use any equipment that would broadcast the nature of our visit.

Question 12

Do you offer emergency same-day service?

Accepted Answer

Yes. We offer emergency response 7 days a week across all five of our Virginia markets. If your situation can't wait, call your local market directly and explain the urgency — we'll do everything we can to get to you the same day.

Question 13

Do you serve commercial properties?

Accepted Answer

Yes. We work with hotels, property managers, apartment complexes, and commercial properties across all five markets. Commercial clients often have unique needs around discretion, speed, and multi-unit coordination — we have experience with all of it.

Question 14

Are you licensed and insured?

Accepted Answer

Yes. We hold a Virginia Pesticide Business License (#17040) and are fully insured. Every technician in our network is trained and certified.

Question 15

How much does bed bug treatment cost?

Accepted Answer

Pricing is based on treatment method and property size. Heat Treatment is $2.00/sq ft. Aprehend Treatment is $0.75/sq ft. Hybrid Treatment is $0.85/sq ft plus $500 per heated room. For a 1,500 sq ft home, that's roughly $3,000 for Heat, $1,125 for Aprehend, and $1,775+ for Hybrid depending on the number of rooms heated. Contact your local market for an exact quote.

Question 16

Do you offer financing?

Accepted Answer

Yes. Financing available through Wisetack, with terms from 3 months to 5 years (subject to approval). Ask about financing when you call your local market.

Frequently Asked Questions

6-Month warranty

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