Privacy Policy

This Privacy Policy describes how Southern Pest Eliminators Corp, doing business as The Bed Bug Experts and Virginia Bed Bug Experts ("we," "us," or "our"), collects, uses, and shares information when you use https://virginiabedbugexperts.com and related pages, or when you contact us by phone, text, or email. Virginia pesticide business license 17040.

If you have questions, email service@virginiabedbugexperts.com or call your local team:

• Richmond and Central Virginia: (804) 346-5667
• Charlottesville: (434) 443-7551
• Fredericksburg and Northern Virginia: (540) 870-0254
• Hampton Roads: (757) 600-6073

You can also use our Free Quote page.

Information we collect

We may collect:

• Information you give us. Name, phone number, email address, city or ZIP code, property type, and any details you include in a Free Quote request, form, email, phone call, or text. If you apply for treatment financing, our financing partner (currently Wisetack) will collect the information needed for that application under its own privacy policy.
• Information from your use of the site. Pages visited, device and browser type, approximate location derived from IP address, and referral source. We use cookies and similar tools, including Google advertising tags, to understand how the site is used and to measure ads.
• Information from service work. Details needed to inspect, treat, invoice, honor the warranty, or follow up after a job.

We do not require an account to use this website.

How we use information

We use this information to:

• Respond to quote requests and questions, and to call or text you back
• Schedule, perform, and follow up on bed bug services
• Honor the 6-month warranty and handle billing or financing questions
• Send service-related messages, including appointment reminders and, where you have agreed, a request for a Google review after a completed job
• Operate, secure, and improve the website
• Measure advertising and understand which pages or ads led to a call or form submission

We do not sell your personal information, and we do not share it with third parties so they can market their own products to you.

Who we share information with

We share information only as needed to run the business:

• Service providers that host the website, process forms, send texts or emails, or provide our customer system (including Go High Level / LeadConnector)
• Google, for advertising measurement and, if you leave a review, through Google’s own services
• Wisetack, only if you choose to apply for financing
• Professional advisors such as accountants or lawyers, when required
• Authorities, if the law requires it or to protect our rights, customers, or the public

These providers are allowed to use the information only to provide their services to us, except where they have their own direct relationship with you (for example, Google or Wisetack).

Cookies and advertising

The site uses cookies and similar technologies for basic function, analytics, and advertising. Google may use cookies to measure ad performance. You can control cookies in your browser. Blocking some cookies may affect how the site works.

Texts and emails

If you request a Free Quote or otherwise give us your number or email, we may contact you about that request and about scheduled service. Review-request texts are sent only in connection with a completed job, and you can opt out of marketing or review-request texts by replying STOP. Service messages about a scheduled or completed job may still be necessary.

How long we keep information

We keep quote and customer information for as long as we need it to provide service, honor the warranty, meet recordkeeping and legal requirements, and resolve questions. We then delete or de-identify it when we no longer need it.

Your choices

You may ask us to access, correct, or delete personal information we hold, or to explain how we use it. Email service@virginiabedbugexperts.com or call the number for your market. We will need to confirm it is you before making a change. We may keep information we are required to keep.

Children

This website is meant for adults who need bed bug treatment or information. We do not knowingly collect personal information from children under 13.

Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. The current version will always be posted at https://virginiabedbugexperts.com/privacy.